Steve's Policies
Immediately Inspect Merchandise Upon Receiving
When you receive your merchandise please open your package immediately and inspect it for any manufacturing defects or shipping damage. If you have any issues with your order you need to report it within 2 weeks of receiving it.
Blinds that Arrive Damaged or Defective
Steve’s blinds are guaranteed to be first quality and to ensure you receive them as quickly as possible are shipped directly from the factory.Blinds are custom made to your exact measurements and specifications and are backed up by Steve’s 100% Satisfaction Guarantee. In the unlikely event you receive your blinds defective or damaged Steve’s will arrange for immediate replacement and the return of your original order. The manufacturer may require visual proof of the defect (digital photo, return of the product or in-home inspection).
Blinds Return Policy
Blinds ordered from Steve's are custom made based on our customers' exact measurements and specifications and therefore are not returnable. Prior to placing your order with Steve's please make sure to follow Steve's easy measuring instructions and if you have any questions prior to placing your order please call or e-mail one of Steve's Blind Specialists who will be more than happy to answer any questions that you have. Blind
cancellations are only requests due to orders being placed in real
time. We will do our best to contact the manufacturer but we cannot
guarantee that the order hasn't already been processed.
Wallpaper Return Policy
Wallpaper is returnable within 30 days of receipt and is also subject to a manufacturer’s 30% restocking fee and shipping charge. Steve’s cannot accept returns on single rolls, cut rolls, or fabric unless it is received damaged, defective, or you do not receive exactly what was ordered. In most cases murals and borders are not returnable however, where individual manufacturers allow the return, Steve will accept these returns subject to the manufacturer’s 30% restocking fee and shipping charge. Steve's Super Value Wallpaper is not returnable unless it is defective. Refunds are issued back to the original form of payment. Wallpaper cancellations are only requests due to orders being placed in real time. We will do our best to contact the manufacturer but we cannot guarantee that the order hasn't already been processed. It is important to either call our customer service department at 1-800-548-6008 or send an us an e-mail to obtain a return authorization # and the correct address where to return your wallpaper. Wallpaper returned without proper authorization # will be returned to customer.
Wallpaper that Arrives Damaged or Defective
All of Steve’s wallpaper is guaranteed to be first quality and to ensure you receive your order as quickly as possible are shipped directly from the factory. If, for any reason, you receive wallpaper that is either damaged or defective, Steve’s will immediately order new wallpaper and will arrange for the return of your original order. In the unfortunate event that we are not able to replace your damaged or defective wallpaper we will issue a full credit back to your original method of payment.
Draperies/ Curtains or Rods that Arrive Damaged or Defective
Steve’s Draperies/Curtains and Rods are guaranteed to be first quality and to ensure you receive them as quickly as possible are shipped directly from the factory.In the unlikely event you receive your Draperies/Curtains or Rods defective or damaged Steve’s will arrange for immediate replacement and the return of your original order. The manufacturer may require visual proof of the defect (digital photo, return of the product or in-home inspection).
Draperies/ Curtains and Rods Return Policy
Draperies/Curtains or Rods ordered from Steve's are custom made based on our customers' measurements and specifications and therefore are not returnable and are not refundable. Prior to placing your order with Steve's please make sure to measure and select correct style and color and if you have any questions prior to placing your order please call or e-mail one of Steve's Window Treatment Specialists who will be more than happy to answer any questions that you have.
Free Shipping
All blind orders up to 95" wide or long include FREE Ground Shipping. Blinds that are over 95" wide must be shipped via common carrier and there may be an additional charge up to $65 per order depending on the manufacturer of the blind. All wallpaper orders include FREE Ground Shipping to your home or office.
Next Day and 2nd Day Air
All orders can be shipped next day or 2nd day air for an additional charge. Selecting this shipping method does not speed up the manufacturing of your order. It only speeds up the delivery of your order once it leaves the warehouse.
Hawaii and Alaska Orders
All orders shipped to Alaska and Hawaii must be shipped by air and an additional shipping charge will apply.
When to Schedule a Wallpaper Hanger
If you are ordering multiple wallpaper patterns you should wait to make arrangements with your wallpaper hanger until you have received your entire order. You should also wait to begin hanging your wallpaper until you receive your entire order. Our wallpaper ships directly from the manufacturer to you and when ordering multiple patterns it may arrive in different packages at different times.
Hunter Douglas Products
Hunter Douglas prohibits the offer and sale of the following products, All Alustra® Collection products, Alouette® LightLouvers, Architella™ Collection, Bridgeway specialty shapes, Cadence™ Soft Vertical Blinds, Country Woods® Expose wood blinds, Duette® Architella™ Collection, Heritance® hardwood shutters, Luminette® Privacy Sheers, Nantucket™ window shadings, NewStyle® hybrid shutters, Palm Beach™ Polysatin shutters, Park Lane™ Privacy Sheers, Piroutte® Window Shadings, Reveal™ with Magna View™, Silhouette® window shadings, Skyline™ Gliding Window Panels, Trio® Convertible Shades, and Vignette® Modern Roman Shades over the Internet, via 800#s and faxed or e-mail transmitted orders since these methods of placing orders are incapable of providing national direct measuring and installation support. These products are available to customers that reside in Michigan and visit our showroom. Steve's savings statement of 25% to 85% of retail prices does not apply to the above referenced products.