No-Risk Custom Levolor Blinds!
Steve's Blinds has partnered with trusted name brand Levolor to bring you no-risk shopping for blinds & shades!
Every Levolor blind you purchase at Steve's comes with Levolor's pledge to your satisfaction. If for any reason you are dissatisfied with your blinds Levolor will replace them. Even if you measured incorrectly! Now you can shop Levolor with absolute confidence, only at Steve's.
Whether you mis-measured or simply changed your mind, if you don't love your custom Levolor for any reason, they will exchange it within 30 days of receipt.
Full 10-year Warranty
Your investment will last. If any part of your custom Levolor breaks or is damaged due to poor workmanship or defect within 10 years of purchase, Levolor will repair or replace it free of charge.
Terms and Conditions
No Risk Exchange Policy
If you wish to exchange any Levolor Custom Blind or Shade purchased in the US, please contact the Levolor Customer Service Department at 1-800-538-6567 within 30 days of receipt. Levolor will request the order number, date and type of product you wish to exchange. One replacement blind or shade of equal or lesser value will be made and shipped free of charge for any product you wish to exchange. This policy does not cover any additional costs associated with professional installation or uninstallation. Commercial contract orders are not included in this policy. Levolor may require the return of the original product you are exchanging. No Risk Exchange Policy is effective only on orders placed on or after September 1, 2013.
Full 10 Year Warranty Coverage
Coverage extends to any Levolor Custom Blind or Shade purchased in the US as long as the product remains in the original window. Levolor will cover the repair or replacement (at our discretion) and shipping costs of any defective Custom Blind or Shade within 10 years of the purchase date. In the event repair is not possible, Levolor will replace the product. This applies to the individual blind or shade, not the full order. Discontinued items or color selections will be replaced with the closest equivalent current product. This policy does not cover any additional costs associated with professional installation or uninstallation. Policy excludes specialty shapes, components, contract orders, orders with waivers and blinds sized over 90". Product that includes the motorized option is covered with the exception of batteries. Levolor may require the return of the original product. This Full 10 Year Warranty supersedes any previously printed versions. Full 10 Year Warranty Coverage is effective only on orders placed on or after September 1, 2013.
To file a warranty claim, please call Levolor at 1-800-538-6567 with your product information. This full warranty gives you specific legal rights, and you may have other rights, which vary from state to state. Some states do not allow limitations on how long a warranty lasts, so the above limitations may not apply to you.
If you should need to file a claim, you must do so within 30 days of receipt by contacting Levolor Customer Service at 1-800-538-6567.
Frequently Asked Questions
Q. Does The Pledge cover custom, stock, and contract? Specialty Shapes? Orders that require a waiver?
A. The Pledge covers custom, and motorization. Motorization and Specialty Shapes are not covered under the guarantee ship section due to lead times and highly personalized templates, but Levolor will cover this option under the Full 10 Year Warranty and No Worry Exchange. The Pledge does not cover stock, contract and orders with waivers.
Q. Which product categories does The Levolor Pledge cover?
A. The Levolor Pledge covers all Custom (Special Order) Levolor Blinds and Shades purchased at Steve's Blinds & Wallpaper in the United States. This includes Custom Wood, Faux Wood, Vertical and Horizontal Blinds; as well as Custom Cellular, Roman, Roller, Natural and Panel Track Blinds.
Q. For what reasons will you exchange my new blinds?
A. More than 95% of consumers are perfectly happy with their first choice of product, but we also understand that preferences could change; incorrect measurements might happen, etc. As stated in the Pledge, if you don't like the blinds or shades you order for any reason, Levolor will exchange them for another Levolor product.
Q. How many times may I exchange a blind?
A. Exchange is limited to one time per blind or shade.
Q. Do I have to exchange for the same type of blind or shade?
A. No, you can choose any Levolor Custom Blind or Shade when you exchange; however, if the replacement product costs more than your original choice you will be charged the difference in price.
Q. Does the blind/shade need to be the same size as the original order?
A. No, as part of The Pledge mismeasuring is covered under the No Risk Exchange Policy but only one exchange per blind or shade purchased is permitted.
*Excludes select Levolor mini blinds