The story of how great customer service came to be considered a family value.
Steve’s father and grandfather opened Kay & Kay Tile more than 65 years ago in Detroit, Michigan. At the age of 10, Steve began working there on the weekends and during the summer months.
For the next 12 years, Steve watched and learned the family’s business and as he did, he discovered that the secret to business success was no secret: Give your customers great products, the lowest prices and incredible service and they’ll keep coming back.
It’s a lesson that stuck with Steve and one that he's used to help guide him on his way to becoming one of the most recognizable and respected names in the Blinds and Wallpaper business.
Steve and his family expand their business to Illinois and open a retail chain called Mrs. Kay’s Wallpaper, Blinds & More.
They also launch a mail order company selling blinds and wallpaper called American Blind & Wallpaper Factory
Steve and his family own more than 30 retail stores between Michigan and Illinois and the mail order business is processing in excess of 300,000 consumer orders annually.
The company pioneers many of the industry’s now-common business practices such as quick shipping and offering products from all of the major national brands.
Steve and his family sell all 3 companies. Steve stays on and with the support of the company’s new owners, focuses on the mail order business and introduces blinds and wallpaper to the internet.
The mail order and internet business becomes the largest direct response company in the United States for special order blinds and wallpaper, processing more than 600,000 orders annually.
American Blind & Wallpaper Factory was sold to an investment group and Steve decided to leave the company and spend time with his family. It didn’t take long for Steve and his father to decide to put their more than 60 years of knowledge and experience to work again, and in December 2006, Steve's Blinds & Wallpaper was launched.
You are always welcome to visit Steve’s Blinds and Wallpaper showroom located in Sterling Heights, Michigan. The showroom has over 500 special order wallpaper books to choose from and over 300 blinds on display from all the name brands including Bali, Good Housekeeping, Hunter Douglas, Levolor, Graber, Kirsch, Waverly, Seabrook, Brewster York and more. For more information on the Showroom including Hours and Directions click here.
If Steve’s track record is anything to go by, another successful chapter is in store for the future filled with new ideas, old-fashioned values and millions of happy customers.
Whatever it is, we want to hear from you so please feel free to fax, email or write us with your ideas and suggestions. See what our customers are saying about us!